Who we are...
Established in 2018 as a subsidiary business to Thirteen Group, Thirteen Homes aims to become the house builder of choice in the North East and North Yorkshire. With a new brand and fresh outlook on the market, we work alongside our customers to find out exactly what you need to make your new home your dream home.
Not forgetting our roots, the strong connection between Thirteen Homes and Thirteen as a housing association remains a constant in our work, our employees and our values.
A succession of unions between social housing providers over 20 years has led to Thirteen becoming the largest housing association in the North East and amongst the biggest 25 nationally, paying tribute to the hard work and commitment of its employees and positive reputation they have built. Because of this, Thirteen Homes is a profit for purpose organisation meaning our profits are reinvested into Thirteen’s Affordable Housing Programme.
You can learn more about Thirteen Housing Association here.
Meet the team
We know you love to put a face to a name and we are proud to introduce to you, the people who make it happen.
Susan Elsey
Sales Executive
Claire Kitching
Sales Manager
Megan Tyers
Marketing Co-ordinator
Susan Cowan
Customer Care Co-ordinator
Emma Ramsdale
Sales Progressor
Richard Crowe
Sales Executive
Jackie Bennett
Sales Executive
Fay Garthwaite
Sales Executive
Our Thirteen commitments to you
01.
The procedures and systems that we have in place will meet each of the commitments we make to you
02.
Our team of home experts understand their responsibilities to you, the customer, and will adhere to the charter at all times
03.
We understand that buying a home is a big deal, that’s why we will make sure that you are provided with the correct information to enable you to make an informed decision about buying your home
04.
To support you, our Sales Team will be on hand throughout your journey to answer your questions
05.
We aim to be as helpful as possible and there may be choices and options available to you when buying your home – we will make sure you are aware of these
06.
To reduce risk of danger, health and safety advice will be provided to you when you visit our development during construction and when you move into your new home
07.
Our marketing and advertising material aim to be truthful and accurate
08.
To eliminate any confusion, we ensure that our contract-of-sale terms and conditions are fair and clearly set out
09.
And just in case you change your mind, our cancellation policy will be made clear to you
10.
Your home purchase will be covered by the NHBC Buildmark Warranty or the LABC Warranty and so that you fully understand how that works, we will provide you with reliable information regarding this and any other guarantees and warranties from which you may benefit
11.
Following payment of your fully protected exchange deposit, we advise that you seek a professional legal advisor who can fulfil the formalities of buying your home and to represent your interests
12.
We will provide you with the most accurate timings possible regarding the construction of your home, legal completion and handover. Once your completion date has been confirmed we can then demonstrate your new home to you
13.
Should there be any reason for complaint about our purchasing process, our team will make sure that the after-sales, customer service procedures and processes are explained to you in full.
We're here to help
They say buying a home can be one of the most stressful times of your life, but our team of professionals are here to make sure your home move journey is everything it should be… moving.